Please Select Your Location

Thailand
Australia
Österreich
België
Canada
Canada - Français
中国
Česká republika
Denmark
Deutschland
France
HongKong
Iceland
India
Ireland
Italia
日本
Korea
Latvija
Lietuva
Lëtzebuerg
Malaysia
Malta
Mexico
Nederland
New Zealand
Norge
Polska
Portugal
Russia
Saudi Arabia
Singapore
Southeast Asia
España
Suisse
Suomi
Sverige
台灣
Ukraine
United Kingdom
United States
Việt Nam
المملكة العربية السعودية (Arabic)

How do I cancel my order?

635 views  September 12, 2019

Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

Virtual products, such as activation codes, are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

This policy does not limit your statutory rights which are outlined in Luzern’s Terms of Sale.