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What is your refund policy?

7934 views  September 12, 2019

The HTC Europe Store by Luzern offers a 14-day money back guarantee on physical products. Digital/virtual products are non-refundable unless the purchase is a pre-order.

You must contact our Customer Service within 14 days of reciept of your order. Please note that return postage costs are paid for by the customers, and the product must be in pristine sellable condition.

HTC: https://www.htc.com/uk/support/contactec/
VIVE: https://www.vive.com/support/contactus/