Frequently Asked Questions
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- My Account Login
To see your profile, update address, change payment information, and/or view order history, please l...
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- What is my order status?
- What payment methods are available?
We accept Visa®, MasterCard®, PayPal, as well as check cards and ATM cards if they are issued by one...
Read More - Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as ...
Read More - Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your ...
Read More - Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:The card has expired. Inco...
Read More - How will the charge show up on my credit card?
- Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indic...
Read More - How do I get a copy of my invoice?
- What is the expected delivery time for orders, and how can I track them?
Orders typically arrive within 5-7 days based on your location. To track your order, simply visit th...
Read More - What is my order shipping status?
- Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physi...
Read More - Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with phys...
Read More - When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be...
Read More - Do you ship to my country?
You can find a list of countries we are able to ship to displayed in the shopping cart during the pu...
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- How do I get technical support for my product?
For technical assistance with the installation, activation, use, or uninstallation of your product(s...
Read More - Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as ...
Read More - Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, jus...
Read More - How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Opti...
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- What is your refund policy?
The HTC Europe Store by Luzern offers a 14-day money back guarantee on physical products. Digital/vi...
Read More - How do I request a refund?
To request a refund, please contact Customer Service: HTC: https...
Read More - How do I cancel my order?
Physically shipped purchases that are in stock are processed immediately upon completion and may not...
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- What is your privacy policy?
- What is Luzern's Data Secure Protection?
To protect your data, Luzern takes appropriate measures that are consistent with applicable data pro...
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- How do I get my activation code for content/service I purchased?
If your product requires an activation code, you can usually find it in the License Code email that ...
Read More - What do I do if my activation code is not working?
First, make sure you have the correct activation code. You can get your activation code from the Lic...
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